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E-Government
Services
The Digital Government Services Division
within GITA is responsible for developing strategies and deploying
accessible, reliable and cost-effective digital government services to
Arizona government entities. A full complement of services is available
to meet the requirements of large and small agencies.
The centerpiece of GITA's e-Government service
offering is the State of Arizona web portal, www.AZ.gov.
With oversight and management provided by GITA, the State web portal
provides application development, web site development, hosting and
support services for State and local government agencies.
Additional GITA e-government services include
digital government readiness consultation, extensive webmaster tools,
.gov domain registration and a Notice of Intent (NOI) approval process
for agency web-based initiatives.
State of Arizona Web Portal
The State of Arizona Web Portal, www.AZ.gov, is
an award-winning web site providing citizens, businesses and other
government entities with faster, easier and more intuitive access to
government. In addition to providing a convenient one stop access to
government information the State web portal provides custom application
development, web site development, hosting and support services for
State and local government agencies. Through a unique funding model the
portal is often able to underwrite the costs associated with these
services. Approximately 75 agencies, boards and commissions utilize at
least one service offered by the portal.
The portal is a key enabler to accelerate and enhance the on-line
presence of any agency. Applications specializing in the following
disciplines have been developed and deployed.
• Licensing and permitting
• Inter/intra-governmental data sharing
• Public access to government information
• Core utility services such as:
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• Credit card processing capabilities that are seamlessly integrated
with the State accounting system,
• A secure access control component that supports easily integrates
with almost any web-based application,
• GIS (Geographic Information Systems) processing and,
• A custom Google search engine appliance that can be easily integrated
into an agency’s existing web site.
These and other infrastructure components provide agencies with the
ability to develop applications without the additional development and
maintenance costs associated with such services. This common
infrastructure simplifies the development, implementation and
maintenance of online services - ultimately resulting in costs-savings
to agencies.
The State has selected NIC, Inc (www.nicusa.com)
to manage the web portal under contract EPS070078-1-A1. The web portal
contract provides a solid foundation for agencies to deliver leading
e-government applications and services to their constituents.
Using the Contract:
1. The agency contacts the State Web Portal Manager to discuss contract
applicability for the request,
2. A requirements review is conducted:
– Meet with the agency customer to identify and clarify the
requirements,
3. NIC issues a project charter:
– Identify costs (if any), hours, roles, deliverables, etc.
– Obtain approval from Agency and GITA,
4. Work begins!
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Digital Government Readiness Consultation
GITA works with agencies to move their business processes on-line.
Agencies interested in moving a business function on-line must consider
potential impact from multiple perspectives. Many functions at any
given agency are candidates for e-enablement and some projects require
a minimal amount of effort and return a significant amount of customer
satisfaction and/or agency savings. GITA and the State web portal
vendor can provide assistance by offering lessons learned from other
e-government projects. Because Arizona's web portal vendor operates web
portals for twenty other states they have a significant knowledge base
of best practices and successful projects implemented across the
country. Contact the GITA Digital Government Services Manager for more
information.
.gov Domain Registration
In an effort to standardize web and e-mail addresses, State agencies
are encouraged to move to a second level .gov
domain name. This assures citizens that
they are accessing official government websites, and often times, the
website address is shorter and more recognizable.
Examples: azdes.gov,
azag.gov, azgita.gov, etc.
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Webmaster Tools
GITA provides assistance for agencies to meet State standards for
website development. Website redesign
information is available to ensure common look and
feel among agency websites. There are several web
standards and policies in place that provide
direction on achieving a common look and feel and to incorporate
website accessibility and usability. Webmaster assistance is
offered to help achieve the State’s standards. As needed,
ongoing education and outreach is provided to share information, and
provide training and additional tools that will help agencies meet
their website development goals.
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Notice of Intent (NOI) Process
The
NOI
process is intended to ensure that agencies are
employing cost efficient means in deploying all web-related services,
evaluating the services offered through the AZ.gov Portal, adhering to
statewide P350 NOI policy as published and maintaining a consistent
look and feel in their website designs. An NOI must always be
submitted to and reviewed by GITA before any money is expended on web
development.
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AZ3D
GITA, in partnership with the Arizona Department of Homeland Security
and other state and local agencies, is creating a statewide
visualization platform for Arizona -- one place where authorized state
and local government emergency planners, first responders and other
decision makers can access a statewide common operating picture (COP)
for improved situational awareness.
The State has a critical need to integrate and analyze geospatial
information to plan for, mitigate, respond to, and recover from
pandemics, man-made emergencies and natural disasters. Geographic
information systems (GIS) technologies are a key component of a larger
information technology arsenal to safeguard homeland security in
Arizona.
Generously funded by a grant from the Arizona Department of Homeland
Security, AZ3D, Arizona’s first COP, will offer easy access to
authorized emergency management users by integrating imagery and
numerous datasets with geo-based attributes using a non-technical,
Internet-based viewer.
Key Partners - Arizona
Department of Homeland Security
For more information – Eric
Thomas
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